Terms of service

Last updated: May 2026

Overview

Welcome to Altohaus. The terms "we", "us" and "our" refer to Altohaus. Altohaus operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Altohaus is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, limitations of liability, and a binding arbitration agreement and class action waiver in Section 26.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person. We reserve the right to terminate accounts, refuse service, or cancel orders in our sole discretion.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products and services. However, colors or product appearance may differ from how they appear on your screen due to device settings and configuration. We do not warrant that the appearance or quality of any products will meet your expectations or be identical to depictions in our store.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region or jurisdiction at our sole discretion. We are not responsible for typographical errors in pricing or product descriptions and reserve the right to correct such errors and cancel any orders placed at an incorrect price.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Altohaus reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not accepted until Altohaus confirms acceptance and processes your payment. Please review your order carefully before submitting, as Altohaus may be unable to accommodate cancellation requests after an order is accepted.

In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, export, or unauthorized distribution.

Section 4 — Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, or import charges.

You agree to provide current, complete and accurate purchase and payment information for all purchases. You represent and warrant that: (i) the payment information you provide is true, correct and complete; (ii) you are duly authorized to use the payment method provided; (iii) charges incurred will be honored by your payment provider; and (iv) you will pay all charges incurred at the posted prices, including applicable taxes and fees.

Any fraudulent, abusive, or unlawful activity may result in immediate order cancellation, account termination, and referral to appropriate law enforcement authorities.

Section 5 — Shipping and Delivery

All delivery timeframes are estimates only and are not guaranteed. We are not liable for shipping or delivery delays caused by carriers, weather events, natural disasters, customs processing, labor disputes, public health emergencies, or any other event outside our reasonable control. Once we transfer products to the carrier, title and risk of loss pass to you. Please refer to our Shipping Policy for complete details.

Section 6 — Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card provider without first contacting us and allowing us a reasonable opportunity to resolve the issue, you agree that such action constitutes a breach of these Terms. We reserve the right to contest any chargeback we believe to be fraudulent, unwarranted, or filed in bad faith, and to recover associated fees and costs.

Customers who initiate fraudulent chargebacks may be permanently banned from purchasing on altohaus.co and may be subject to civil and/or criminal liability under applicable law. Before initiating any dispute with your payment provider, please contact us at hello@altohaus.co — we are committed to resolving issues quickly and fairly.

Section 7 — Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Altohaus, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Altohaus's names, logos, and slogans are trademarks of Altohaus. You must not use such marks without prior written permission. All rights not expressly granted herein are reserved by Altohaus.

Section 8 — DMCA / Copyright Infringement

If you believe that any content on the Services infringes your copyright, please send a written notice to hello@altohaus.co including: (i) identification of the copyrighted work claimed to be infringed; (ii) identification of the allegedly infringing material and its location on the Services; (iii) your contact information; (iv) a statement that you have a good faith belief that the use is not authorized by the copyright owner; and (v) a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

Section 9 — Optional Tools and Third-Party Links

You may be provided access to third-party tools through the Services, which we neither monitor nor control. We provide access to such tools "as is" without any warranties or endorsement. Any use of optional third-party tools is entirely at your own risk.

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party websites. If you access third-party sites, you do so at your own risk. Complaints regarding third-party products or services should be directed to the applicable third party.

Section 10 — Relationship with Shopify

Altohaus is powered by Shopify. Any sales and purchases you make are made directly with Altohaus. Shopify is not responsible for any aspect of any sales between you and Altohaus, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Altohaus.

Section 11 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and agree to our Privacy Policy. Shopify also collects and processes certain personal information in connection with the Services — please review Shopify's Privacy Policy for details.

Section 12 — Electronic Communications

By using the Services or providing your email address to Altohaus, you consent to receive electronic communications from us, including transactional emails, order confirmations, shipping notifications, and promotional communications where you have opted in. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Section 13 — Feedback

If you submit any ideas, suggestions, feedback, or reviews, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such content in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to any feedback you submit and that such feedback will not violate any third-party rights or these Terms.

Section 14 — Errors, Inaccuracies and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 15 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe any intellectual property rights; (d) to harass, harm, or defame any person; (e) to transmit false or misleading information; (f) to send spam or unauthorized advertising; (g) to impersonate any person or entity; (h) to upload viruses or malicious code; (i) to collect or harvest personal information of others; (j) to use automated tools, scrapers, bots, or AI agents to access the Services without authorization; or (k) to engage in any conduct that restricts or inhibits any person's use or enjoyment of the Services.

We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

Section 16 — AI Agents

This section applies if you use, allow, enable, or cause the deployment of an automated agent, bot, or AI tool to access, use, or interact with any Services. No agent may access the Services unless it identifies itself in all HTTP/HTTPS requests, operates transparently without mimicking human behavior, does not circumvent security measures or CAPTCHAs, and complies with all applicable terms. We may limit, restrict, or block agent access at any time by any technical means available to us.

Section 17 — Force Majeure

Altohaus shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, fire, flood, earthquake, storm, hurricane, pandemic, epidemic, war, terrorism, civil unrest, government action, labor disputes, supply chain disruption, carrier failures, internet outages, or any other event beyond our reasonable control. In such events, our obligations will be suspended for the duration of the force majeure event.

Section 18 — Termination

We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination. Sections covering Intellectual Property, Chargebacks, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law will survive any termination.

Section 19 — Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED BY ALTOHAUS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL.

Section 20 — Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, ALTOHAUS AND ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.

IN ALL CASES, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO ALTOHAUS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Section 21 — Indemnification

You agree to indemnify, defend and hold harmless Altohaus, Shopify, and our affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services. We reserve the right to assume exclusive control of the defense of any matter subject to indemnification at your expense.

Section 22 — Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. You consent to the exclusive venue and personal jurisdiction of the state and federal courts located in Miami-Dade County, Florida for any dispute not subject to arbitration under Section 26.

Section 23 — Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of all remaining provisions.

Section 24 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Altohaus governing your use of the Services and supersede all prior agreements, communications, and proposals between the parties.

Section 25 — Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any such unauthorized attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 26 — Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution. Before initiating any formal dispute, you agree to contact us at hello@altohaus.co and attempt to resolve the dispute informally for at least thirty (30) days. Most issues can be resolved quickly through direct communication.

Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in English and, unless otherwise required by the AAA rules, will be conducted remotely or in Miami-Dade County, Florida.

Class Action Waiver. YOU AND ALTOHAUS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If a court or arbitrator determines that the class action waiver is unenforceable, then the arbitration agreement shall be null and void with respect to such proceedings.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to hello@altohaus.co within thirty (30) days of first agreeing to these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

Small Claims Exception. Either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court.

Section 27 — California Consumer Rights Notice

Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Section 28 — Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page. We will notify you of any material changes by updating the "Last updated" date at the top of this page or by email where required by applicable law. Your continued use of the Services following posting of any changes constitutes acceptance of those changes. You can review the most current version of the Terms at any time at altohaus.co/policies/terms-of-service.

Section 29 — Contact Information

Questions about the Terms of Service should be sent to us at:

Altohaus
hello@altohaus.co
18495 S Dixie Hwy, Miami, Fl. 33157
305-290-1211