Support

How Can We Help?

Support for Altohaus customers

Track My Order

Check your order status and find answers to common order questions.

View FAQ

Returns & Refunds

Start a return or request a refund. We accept returns within 30 days.

View Policy

Shipping Info

Delivery times, carriers, and everything about US shipping.

View Policy

Live Chat

Use the chat icon in the bottom right corner to reach us in real time.

Available 9am–6pm

Frequently Asked Questions

How long does shipping take?

Most orders ship within 2–3 business days and arrive within 5–8 business days. You'll receive a tracking number by email once your order ships. View full shipping policy

Do you ship outside the US?

We currently ship within the United States only. International shipping is not available at this time.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Email support@altohaus.co to start a return. View full return policy

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement. Email support@altohaus.co with your order number as soon as possible and we'll do our best to accommodate.

My item arrived damaged — what do I do?

Email support@altohaus.co with your order number and a photo of the damage. We'll resolve it promptly — replacement or full refund, your choice.

Do products come with a warranty?

Warranty coverage varies by product and manufacturer. Email support@altohaus.co with your order number and the product in question and we'll point you in the right direction.

Why did I receive multiple packages?

Some orders ship from multiple locations and may arrive in separate packages on different days. Your tracking email will reflect each shipment individually.

Still Have Questions?

Email us and we'll reply within 1 business day — or use the chat icon below.

Email Us